Terms & Conditions

Last updated: August 2026

1. About Us

These terms and conditions apply to all services offered by Nourished You, a pilates, strength and wellness studio based in Herefordshire, founded and operated by Emma Caldwell-Lewis. By booking a class, session, personal training programme, wellness workshop or any other service offered by Nourished You, you agree to be bound by these terms.
For any queries, please contact us at: emma@nourished-you@co.uk or 07971009691

2. Booking & Payment
All classes, private sessions & events no refunds are issued.

You will be expected to sign & agree on your screening form to abide by the cancellation policy.

All classes and sessions are available by pre-booking only. Bookings can be made via the website booking system. Please note all block of class courses are pre paid via Bacs. Payment Bacs details are sent on sign up.

Full payment is required at the time of booking. We accept the following payment methods: we accept all major debit & credit cards. All prices are quoted in GBP.
Current pricing is listed on our website. Nourished You reserves the right to update pricing at any time. Any changes will not affect bookings already confirmed.

3. Cancellation & Refund Policy

Cancellation by the client
We understand that plans can change. Our cancellation policy is as follows:

Reformer & Gym Classes: Cancellations made more than 24 hours before the scheduled class will receive a full credit to allow you to move the booking forwards to an alternative date and class - space permitting.

You have 6 months expiration to use your credited class at an inlieu. Cancellations made within 24 hours of the class will not be eligible for  a credited class. Expect to forfeit the fee.

Personal Training Sessions: Cancellations must be made at least 48 hours in advance.  You will be offered to move your booking forwards. No refunds are issued. Late cancellations or no-shows will be charged in full.

Mat Pilates: You will be explained in written format your Mat Pilates policy at your sign up.

Cancellations made within 48 hours before the scheduled class will receive a credit or credited class option.

Whereby you need to move a Monday or Tuesday Mat  Pilates date of class you need to ensure you do so by the preceding Friday before 5.30pm.

Office contact opening hours: Monday to Friday 9.30am to 5.30pm.

All DM or emails will be replied to systematically within office hours.

Wellness Workshops & Retreats: Cancellations will not be eligible for a refund. Tickets may be transferred to another person at no charge, subject to prior notification & only if authorised by Nourished You.

Cancellation by Nourished You
In the event that Nourished You needs to cancel a class, session or event, we will provide as much notice as possible and offer a full refund or credit note. We cannot be held responsible for any additional costs incurred as a result.

*Please note if you are booked as an inlieu class that is cancelled you will not be offered a refund . You will be offered a credit class at a future date .

Non-attendance
If you do not attend a booked session without prior notice, the session will be forfeited and no refund or credit will be issued.

4. Health & Safety

Health declaration
By booking with Nourished You, you confirm that you are in good health and are not aware of any medical condition, injury or physical limitation that would prevent you from safely participating in physical exercise. If you have any health concerns, are pregnant, or are recovering from an injury or surgery, please inform Emma before attending your first session.
It is your responsibility to seek medical advice before beginning any new exercise programme if you have any concerns about your health. Nourished You reserves the right to decline participation where we believe it is not safe for you to do so.
Nourished You reserves the right to request a GP consent letter from yourself  before attending a class /private session or wellness event .

Injury during sessions
Participation in physical exercise carries an inherent risk. Nourished You and its instructors cannot be held liable for any injury, loss or damage sustained during a class or session, except where this results directly from our negligence. If you sustain an injury during a session, please inform Emma immediately.

Personal belongings.
Nourished You cannot be held responsible for your personal belongings including your car.

Studio & class conduct
Please arrive on time for all sessions. Late arrivals may not be admitted, particularly for reformer pilates classes.  Mat Pilates please  bring your own mat, cushion, towel and water. Bare feet or pilates grip socks are required for all studio-based sessions. Trainers are advised for our Pilates Fusion class & all gym sessions. Newcomers are welcome to borrow a mat and any other equipment required for their first class.

Village hall venues
Classes held at local village halls are subject to the health and safety provisions of the relevant venue. Nourished You cannot be held responsible for the condition of third-party venues.

Gather & Grow Club
Participation in the Nourished You Gather & Grow Club. Please wear suitable footwear and clothing and be aware of your own physical limitations. Nourished You cannot be held liable for any injury or accident occurring during outdoor activities.

5. Wellness Workshops & Retreats
All workshop and retreat bookings are subject to the cancellation policy in Section 3. Places are limited and secured upon receipt of payment. In the event of circumstances beyond our control, we reserve the right to reschedule. Where rescheduling is not possible, a full refund or credit will be offered. Retreat tickets that include meals or third-party services are non refundable in the event of cancellation.

6. Personal Training
Personal training programmes begin with an initial consultation to discuss your goals, fitness level and any health considerations. A programme plan will be agreed before sessions commence.
Sessions are 30 - 45 minutes in duration. Pricing is available on request.

7. Photography & Social Media
From time to time, photographs or short video content may be taken during classes, workshops or events for use on our website and social media channels. By attending a Nourished You session or event, you consent to this, unless you have informed Emma in advance that you would prefer not to be included.

8. Privacy & Data
Any personal data collected by Nourished You, including name, contact details and health information, is held securely and used solely for the purposes of managing your bookings and providing our services. We will never share your data with third parties without your consent. For full details, please refer to our Privacy Policy.

9. Limitation of Liability
To the fullest extent permitted by law, Nourished You's liability to you in connection with any service shall not exceed the amount paid by you for that service. We are not liable for any indirect or consequential loss arising from your use of our services

10. Changes to These Terms
Nourished You reserves the right to update these terms and conditions at any time. The most current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.

Nourished You is operated by Emma Caldwell-Lewis.